High Intensity Programme

High Intensity Programme

Working in partnership with One Northern Devon Encompass are hosting the posts to deliver this new and innovative project. Aimed at working with the top 30 high intensity users of public services, the High Flow programme aims to better meet the needs of these individuals and use the learning to improve the future system response.

  • Each person will have a key ‘supporter’ and a single plan shared with all agencies.
  • Additional capacity will be provided through a High Flow Case Worker.
  • Practitioners will be informed to recognise and respond to behaviours resulting from childhood trauma.
  • System leaders will support staff to overcome the barriers existing in the system that prevent people getting the help they need.
  • The learning about barriers and solutions will be used to influence future policy and service design for high frequency service users.

Agencies wishing to refer into the project must first send an email to Paul Jones the project co-ordinator.

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COVID-19 Update

Encompass are working hard to continue to deliver support to those who need it most during this difficult time. Our team are still working to provide face to face support where essential, however following government guidance most of our support will now be given over the telephone or via video call.

Encompass have set up a new community helpline to provide telephone advice on the following: Welfare Benefits, Debt & Budgeting, Housing and Mental Health support via our partners at Mind in Somerset. The helpline is open Monday to Friday 9.30am – 3pm and is free and confidential. To speak to one of our trained advisers please call 01271 371499 and press option 1. Don’t forget you can also find useful information on our website in our online advice section