Winners at South West Integrated Personal Care Awards
The Encompass Flow team won the “what Matters” category at South West Integrated Personal Care Awards ceremony in November, 23.
We deliver a suite of projects under the “Flow” title, which encompasses various initiatives all working towards the “What Matters to Me” approach, utilizing a “Team Around the Person” (TAP) process. This ethos remains consistent across all Flow projects, focusing on supporting individuals based on what matters to them, their goals, and aspirations to enhance their overall health and well-being, addressing non-clinical needs. These can range from minor to complex cases, all centered on what matters to the people we support.
We deliver a suite of projects under the “Flow” title, which essentially means we have various different projects all working towards the “What Matters to Me” approach, utilizing a “Team Around the Person” process. Regardless of the specific Flow project, our ethos remains consistent: we collaborate with and support individuals based on what is important to them, their aspirations, and the goals they wish to achieve to improve their overall health and well-being, focusing on non-clinical aspects. This can range from minor issues to complex cases, depending on what we’ve been recognized for, which is prioritizing what matters to the people we support.
That’s amazing. So, what does winning this award mean to you both? I imagine there are more people involved in the project.
Yes, you’re right; we’re just representing the team here. Winning this award feels incredible. We started as a team of two and have now grown to a 13-member team. Our team joined us this evening via livestream, creating their own buffet and party. They didn’t know we were going to win but decided to celebrate anyway. It’s truly a team effort, and everyone is thrilled. This demonstrates the dedication of our colleagues back in North Devon, who, despite living across a rural area, made the effort to come together on a dark, wintry evening to support us.
That’s really incredible. With this award and the amazing work you’re doing, what’s next for the project?
We’re currently going through a period of transition. Building on the success of what we started as “High Flow” with Katie in 2020, when there were just two of us supporting some of the most complex cases in Northern Devon, we’ve expanded to various Flow projects. We’re now focusing on amalgamating some of these projects. Starting in January, we’re launching a new “High Flow” project, a high-intensity user model aligned with NHS principles for high-intensity user services. We’re also placing caseworkers more geographically, which streamlines the work, making it easier for caseworkers and better for the people we support by being closer to them. Everyone is excited to have their own patch.
Additionally, by assigning caseworkers to specific geographic areas, we’re aiming to increase accountability for those areas. This helps in building a network and understanding the other services available to support the people we work with.
That’s brilliant. Congratulations once again on winning the award and keep up the great work.
Thank you, we really appreciate it. Thank you very much.