SCAA Administrator and HOPE Programme Coordinator Vicki brings over 20 years of experience from the property sector, with a strong background in client relationship management, business development, and team leadership. Throughout her career, she has developed extensive experience in mentoring, pastoral care, and supporting people through challenging circumstances, shaping an approach informed by trauma awareness and focused on community support. She joined Encompass Southwest in 2025, where she contributes across two projects: the System Change Action Alliance (SCAA) and the HOPE Programme. As Administrator for the SCAA, Vicki supports the team by coordinating activities, maintaining key documentation and keeping resources and communications up to date. In her role as HOPE Coordinator she arranges courses across North Devon, supporting those living with long-term conditions to build confidence and resilience to better manage their symptoms and challenging experiences that may arise. "I’m driven by collaboration, respect, and dignity in my work. Whether supporting partnerships across the system or working directly with individuals, I aim to be dependable, supportive, and person-centred. I feel proud to be part of a team that stands alongside people and communities, helping them move toward stronger, more secure lives."